Southeast Regional Library System (SERLS)

How to Handle Problem Patrons	Tell a colleague
Program Date: 01/08/2009
Program Time:10:00 a.m. - 4:00 p.m.
Speaker: Officer David Ferimer, Ohio State University Police department Robert A. Wood, Director Dept. of Public Safety
Program Description: Here's your opportunity to have a day of fun as you learn how to handle difficult situations and patrons. "Fun?" Yes, fun! Officers Ferimer and Wood present this difficult subject matter with humor and understanding. This workshop will cover things like law enforcement procedures, observation and perception, legal issues from the Ohio Revised Code and common state and local violations in libraries, and safety. They will also discuss the Concealed Weapons Law. There will be time for Q&A at the end of the program. Here's what past attendees had to say about the session: "This was great fun and far more informative than I expected. Very amusing and eye-opening." "Way exceeded expectations. Officers Wood & Ferimer were delightful!"
Meals: No meal is included in this workshop
Audience: Any library professional who deals with patrons.
Contact Hours: 5
Enhanced Member Cost: $ 0.00 [Register]
Other Libraries Cost:$ 60.00 [Register]
Location: State Library of Ohio 274 E. 1st Avenue, Suite 100 Columbus OH, 43201	Get a map and directions View Signup List Tell a colleague